Account holders can move funds out of their financial accounts using originated ACH or non-originated ACH transfers. For more information on transfer methods, speeds, and cutoff times, see Transfer basics. This guide provides steps for transferring funds out of Highnote using the dashboard.
Transfer funds out with originated ACH
Note: In the live environment, an account holder must initiate a funds withdrawal.
Before simulating funds transfers in the test environment, you must ensure the proper transfer permissions are configured for your test card product. Contact support@highnote.com to request transfer permissions.
In the test environment, you can use the dashboard to simulate transferring funds from an account holder's financial account. This simulation is only available for prepaid and debit card products.
Use the following steps to simulate transferring funds with originated ACH:
- Use the dashboard search bar to search for an account holder. For tips on using the search bar, see Using the Highnote dashboard.
- From the account holder page, click the Financial Accounts tab and select a financial account.
- Click Move Funds and select Withdraw Funds: Originated ACH.
- Provide a Transfer Amount.
- Choose a Settlement Date.
- Optional - Provide any necessary descriptors.
- Click Simulate Transfer.
Transfer funds out with non-originated ACH
Note: In the live environment, an account holder must initiate a funds withdrawal.
Before simulating funds transfers in the test environment, you must ensure the proper transfer permissions are configured for your test card product. Contact support@highnote.com to request transfer permissions.
In the test environment, you can use the dashboard to simulate withdrawing funds from an account holder’s financial account. Use the following steps to simulate transferring funds with non-originated ACH:
- Use the dashboard search bar to search for an account holder. For tips on using the search bar, see Using the Highnote dashboard.
- From the account holder page, select a financial account.
- Click Move Funds and select Withdraw Funds: Non-Originated ACH.
- Provide a Transfer Amount.
- Choose a Settlement Date.
- Optional - Provide any necessary descriptors.
- Click Simulate Transfer.