Table of contents
Financial accounts hold the balances for account holder payment cards. Funding financial accounts differs depending on the card product type. This guide provides an overview of funding financial accounts and steps for adding funds to an account.
Overview
Account holder financial accounts are funded using various transfer methods, depending on the card product type. The following table provides an overview of each card product type and its funding source:
| Card product type | Funding source |
| Debit | Funded by the account holder, using ACH transfers from an account holder's verified external bank account |
| Credit | Funded by the assigned credit limit, which is backed by your product funding account |
| Charge | Funded by the assigned credit limit, which is backed by your product funding account |
| Secured charge | Funded by secured deposits, which are deposited using ACH transfers from an account holder's verified external bank account |
| Fleet | Funded by the assigned credit limit, which is backed by your product funding account |
| AP automation | Funded by non-originated ACH transfers |
| Prepaid | Funded by internal Highnote transfers from your product funding account |
| Payroll | Funded by external payroll or non-originated ACH transfers |
Transfer methods
You can use the following transfer methods to add funds to a financial account. Note that some transfer methods are not supported for some card product types:
- Originated ACH
- Originated next day ACH
- Originated same day ACH
- Non-originated ACH
- Internal Highnote transfer
For more information on transfer methods, speeds, and cutoff times, see Transfer basics.
Add funds with non-originated ACH
Note: Adding funds via non-originated ACH in the live environment requires the account holder to initiate the transfer.
In the test environment, you can use the dashboard to add funds to an account holder’s financial account using non-originated ACH. Refer to the following steps to add funds to a financial account:
- Use the dashboard search bar to search for an account holder. For tips on using the search bar, see Using the Highnote dashboard.
- From the account holder page, click the Financial Accounts tab and select a financial account from the list.
- On the financial account page, click Move Funds and select Add Funds: Non-Originated ACH.
- Provide a Transfer Amount.
- Choose a Settlement Date.
- Optional - Provide any necessary descriptors.
- Click Simulate Transfer.
You can view the completed non-originated ACH transfer by clicking the Transfers tab on the financial account page and selecting Non-Originated ACH. A simulated transfer may take a few minutes to populate on this page.
Add funds from product funding account
Several card products use product funding accounts to add funds to an account holder's financial account. Refer to the following steps to add funds to an account holder financial account from a product funding account:
- Use the dashboard search bar to search for an account holder. For tips on using the search bar, see Using the Highnote dashboard.
- From the account holder page, click the Financial Accounts tab and select a financial account from the list.
- Click Move Funds and select Add Funds: Load from Balance.
- Provide an amount to transfer. The transfer amount can’t exceed the available cash in your product funding account.
- Optional - Provide a memo.
- Click Initiate Transfer.