Issue

An account holder submitted a card product application with incorrect account holder details. 

Resolution

If an account holder submits a card product application with incorrect details, refer to the following steps:

1. Your team must contact support@highnote.com and request the application be denied and closed because of incorrect account holder details.
2. Once you receive confirmation from Highnote Support that the application is closed, your team can contact the account holder and instruct them to reapply using the correct information.