Providing the request ID of a dashboard event to the Highnote Support team significantly speeds up the troubleshooting process. This ID allows the team to swiftly search for data related to your issue in Highnote's database. You can find request IDs in the dashboard using the built-in dashboard notifications or your browser's developer tools. This guide will walk you through the steps for finding request IDs. 

Dashboard notification

When you execute a dashboard event, for example, issuing a payment card to an account holder, the following notification pops up with a status: 

To locate the request ID using this notification, click View Response and copy the ID from the requestId field: 

Developer tools

Your browser's developer tools are a key resource for finding the request ID of a dashboard event. This is especially useful for technical users and developers. The following steps outline how to find request IDs using Google Chrome's DevTools. Please note that the steps may vary depending on the browser you use.  

For steps on opening your browser's developer tools tab, refer to the following guides:

• Chrome
• Firefox
• Microsoft Edge
• Safari

Use the following steps to find request IDs using Google Chrome: 

1. Navigate to the event in the Highnote dashboard. 
2. Open Google Chrome's DevTools. 
3. Click the Network tab. 
4. Refresh the page. 
5. In the Name column of the Network tab, click the graphql line(s):
6. Ensure the Reponse tab is selected and locate the extensions field.
7. Copy the requestId.