What is Highnote? 

Highnote is the most modern payment platform, offering everything you need to issue cards, process payments, support your customers, and stay compliant with ever-changing regulations and compliance requirements. Highnote's product offerings include:

• Issuing: Create your card program on the Highnote platform and have peace of mind with Highnote's world-class program management services. 
• Credit: Create a consumer credit program, service loans, control spending, and more. 

For more information on Highnote's product offerings, see highnote.com/products. 

Key features

Highnote provides all the product features you need to create and manage your modern card product. Some of the key features include the following: 

• Highnote dashboard
• Custom card designs
• Robust ledger with real-time balances
• Program management services
• Real-time notifications and webhooks
• Flexible GraphQL API
• Detailed developer documentation
• API reference and API explorer
• PCI-compliant SDKs
• Best-in-class support teams

For more information on the Highnote platform, see highnote.com

Tips for contacting support

Highnote wants to support your organization and contribute to your growing success. Highnote's Support team is available to help with several needs. Contact support@highnote.com for answers to general inquiries and troubleshooting assistance.

Please review the following best practices to ensure the Highnote Support team can answer your questions as quickly and efficiently as possible.

Make sure to include…

• The browser and device you are using if you have encountered an error or bug
• Any visible error messages
• Screenshots or videos of the behavior you are seeing
• Links to pages where you are seeing the issue
• Highnote IDs for account holder inquiries
• Request IDs, if applicable

Inform us about...

• The expected behavior, the behavior you are reporting, and any replication steps so the Support team can replicate the issue
• Any troubleshooting steps you have taken yourself before submitting your ticket

Be sure to…

• Add the Support team email to your address book to ensure you see follow-up responses from our team
• Use an email address that does not receive much marketing or general content. This prevents our team’s responses from getting lost amongst other emails