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Manage payment cards

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You can change a PIN for an account holder, lock and unlock cards, reissue cards, or close a card using the dashboard. This guide provides steps for managing payment cards using the Highnote dashboard.

Reissue a card

Warning: When reissuing cards, do not close the first card until you or the cardholder activates the new card. If you are replacing a lost or stolen card, we recommend issuing a new one instead of reissuing it. Both cards may be closed if the first card is closed before activating the reissued card. 

Reissuing cards allows you to create a new card with the same or a different number. The following use cases are common for reissuing cards: 

Use case Solution
An account holder already has a virtual card and would like to order a physical card

You do not want to ship an active physical card but also don't want to deactivate the virtual card while the physical card is shipping.

Reissue the card with the same number but a different expiration date and CVV. 
A payment card is about to expire Reissue a new card with the same card number but a different expiration date in the future. 
A payment card was lost or stolen

Do not reissue a card. 

Close the lost or stolen card and issue a new card with a new card number and expiration date. 

Use the following steps to reissue a card from the Highnote dashboard:

  1. Use the dashboard search bar to search for the last four digits of the payment card. For tips on using the search bar, see Using the Highnote dashboard.

  2. On the virtual card page, click More and select Reissue Card from the drop-down menu.
  3. In the reissue payment card tab, set a new Expiration Month and Expiration Year.
  4. Optional - By default, the Activate Card on Creation toggle is enabled. If you want to keep the card deactivated, you can use the toggle to turn off this setting.
  5. Optional - Click the Copy Card Number toggle to enable this setting. This will reissue a card with the same card number. 
  6. Optional - Click the Copy PIN toggle to enable this setting. This will reissue a card with the same PIN. 
  7. Click Reissue Payment Card. 

Suspend a card

There may be times when you need to suspend a card for suspected fraud or risk purposes. Suspending a payment card "locks" the card, providing the ability to re-activate the card and "unlock" it.

Use the following steps to suspend a card from the Highnote dashboard:

  1. Use the dashboard search bar to search for the last four digits of the payment card. For tips on using the search bar, see Using the Highnote dashboard.

  2. On the virtual card page, click Suspend Card.
  3. Click Suspend in the pop-up window to confirm the card suspension. 

You can re-activate a suspended card by clicking Activate Card on the card page of the dashboard. 

Close a card

Warning: Closing a payment card is permanent and closes both a virtual and a physical card if one is issued. 

If an account holder loses their card or reports their card stolen, you can close their payment card from the Highnote dashboard using the following steps: 

  1. Use the dashboard search bar to search for the last four digits of the payment card. For tips on using the search bar, see Using the Highnote dashboard.

  2. On the virtual card page, click More and select Close Card from the drop-down menu.
  3. Click Close in the pop-up window to confirm the card closure. Closing a card is permanent and can't be reversed. 

If a closed payment card needs to be replaced, you can issue a new card to the account holder. For more information, see Issue virtual cards.

Change PIN

Note: Changing a PIN requires the assistance of a developer. 

You must use the Highnote API to change a PIN. For more information, see the Manage Cards developer guide. 

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