Table of contents
You can update account holder information and manage account holders from the Highnote dashboard. This guide provides steps for managing account holders.
Requirements
When updating account holder information, it is essential to use correct formatting and adhere to the requirements of each field in the account updater form. Refer to the following table for an overview of requirements when updating account holder details:
Account holder detail | Requirements |
Address |
|
Phone number |
|
|
|
Credit risk attributes |
|
Update account holder
Note: Some account holder details can only be updated by the Highnote support team. If you want to update an account holder's details unavailable on the dashboard, contact support@highnote.com.
You can update both person and business account holder details from the dashboard. Use the following steps to update account holder details:
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Use the dashboard search bar to search for your account holder. For tips on using the search bar, see Using the Highnote dashboard.
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On the account holder page, click More and select Update Account Holder.
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Update account holder details and click Update Account Holder.
Update credit risk attributes
Note: Updating credit risk attributes in the dashboard is only supported for person account holders.
You can update a person account holder's credit risk attributes from the dashboardusing the following steps:
- Use the dashboard search bar to search for your account holder. For tips on using the search bar, see Using the Highnote dashboard.
- On the account holder page, click More and select Update Credit Risk Attributes.
- Enter updated Total Annual Income, Current Debt Obligations, and Employment Status and click Update Account Holder.
Update authorized user
Update authorized user details from the dashboard using the following steps:
- Use the dashboard search bar to search for your account holder. For tips on using the search bar, see Using the Highnote dashboard.
- On the account holder page, click the authorized user name.
- On the authorized user page, click Update Authorized User.
- Update authorized user details and click Update Authorized User.
Update primary authorized person
Primary authorized persons are persons authorized to act on behalf of the business. Use the following steps to update primary authorized person details from the dashboard:
- Use the dashboard search bar to search for your account holder. For tips on using the search bar, see Using the Highnote dashboard.
- On the account holder page, click Update Person in the primary authorized person section.
- Update the primary authorized person details and click Update Associated Person Account Holder.
Update beneficial owner
Beneficial owners own or control at least 25% of the business. Use the following steps to update a beneficial owner's details from the dashboard:
- Use the dashboard search bar to search for your account holder. For tips on using the search bar, see Using the Highnote dashboard.
- On the account holder page, click Update Person in the beneficial owner section of the page.
- Update the beneficial owner details and click Update Associated Person Account Holder.